30
15 days or prior
100% Refund. Free date change allowed
15
7 days or prior
1 Night or 50% whichever is higher. Free Date change not allowed
7
No show
No Refund. No date change allowed
The need for cancellation and the respective charges
- If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotel and will be charged for the entire reservation.
- If you fail to check in on the first date but continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto cancelled and no refund admissible.
- Refunds will be processed within 15 days from the notice of cancellation.
- Cancellations must be notified to us strictly in writing by email to thecrystalresort@gmail.com.